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Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance |
|---|---|
| 적용범위 | ISO/IEC TR 20000-5:2010 is an exemplar implementation plan providing guidance to service providers on how to implement a service management system to fulfil the requirements of ISO/IEC 20000-1 or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It could also be useful for those advising service providers on how to best achieve the requirements of ISO/IEC 20000-1. ISO/IEC TR 20000-5:2010 includes advice for service providers on a suitable order in which to plan and implement improvements. It is suggested that a generic three-phase approach is used to implement a service management system. The phased approach provides a structured framework to prioritize and manage the implementation activities. ISO/IEC TR 20000-5:2010 includes advice on development of a business case, the start up project, and a list of the main activities required to implement ISO/IEC 20000-1 successfully for each phase. It also provides supporting information, advice and guidance that may be useful for the implementation project, including developing objectives, developing policies, document and record management and sample process documentation. ISO/IEC TR 20000-5:2010 is for guidance only. The service provider has the option of choosing their own implementation sequence to implement a service management system. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 31 |
| Edition | 1 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | ISO/IEC TS 20000-5:2022 | Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1 | 2022-01-14 | 표준 |
| 2 | ISO/IEC TS 20000-5:2022 | Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1 | 2022-01-14 | 표준 |
| 3 | ISO/IEC TR 20000-5:2013 | Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2013-10-30 | 폐지(대체) |
| 4 | ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2013-10-30 | 구판 |
| 5 | ISO/IEC TR 20000-5:2010 | Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2010-04-26 | 구판 |
| 6 | ISO/IEC TR 20000-5:2010 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2010-04-26 | 구판 |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
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