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Information technology — Service management — Part 10: Overview and key concepts
| 언어 | 제공형태 | 판매가격 | 선택 |
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영어 |
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100,300원 |
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영어 |
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100,300원 |
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| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance |
|---|---|
| 적용범위 | This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. This document can be used by: a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts); b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal; c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards; d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts). |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 34 |
| Edition | 2 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | CSA ISO/IEC 20000-10:19 | Information technology — Service management — Part 10: Concepts and vocabulary (Adopted ISO/IEC 20000-10:2018, first edition, 2018-09) | 2019-01-01 | 표준 |
| 2 | ISO/IEC 20000-10:2018 | Information technology — Service management — Part 10: Concepts and vocabulary | 2018-09-14 | 표준 |
| 3 | ISO/IEC 20000-10:2018 | Information technology - Service management - Part 10: Concepts and vocabulary | 2018-09-14 | 표준 |
| 4 | ISO/IEC TR 20000-10:2015 | Information technology - Service management - Part 10: Concepts and terminology | 2015-11-13 | 폐지(대체) |
| 5 | ISO/IEC TR 20000-10:2015 | Information technology — Service management — Part 10: Concepts and terminology | 2015-11-13 | 구판 |
| 6 | ISO/IEC TR 20000-10:2013 | Information technology - Service management - Part 10: Concepts and terminology | 2013-10-30 | 구판 |
| 7 | ISO/IEC TR 20000-10:2013 | Information technology — Service management — Part 10: Concepts and terminology | 2013-10-30 | 구판 |
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
ISO/IEC TR 20000-5:2013 - Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 상세보기
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