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Information technology - Service management - Part 10: Concepts and terminology
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance ? |
|---|---|
| 적용범위 | ISO/IEC TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated. ISO/IEC TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations. ISO/IEC TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it:
ISO/IEC TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 20 |
| Edition | 1.0 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | CSA ISO/IEC 20000-10:19 | Information technology — Service management — Part 10: Concepts and vocabulary (Adopted ISO/IEC 20000-10:2018, first edition, 2018-09) | 2019-01-01 | 표준 |
| 2 | ISO/IEC 20000-10:2018 | Information technology — Service management — Part 10: Concepts and vocabulary | 2018-09-14 | 표준 |
| 3 | ISO/IEC 20000-10:2018 | Information technology - Service management - Part 10: Concepts and vocabulary | 2018-09-14 | 표준 |
| 4 | ISO/IEC TR 20000-10:2015 | Information technology - Service management - Part 10: Concepts and terminology | 2015-11-13 | 폐지(대체) |
| 5 | ISO/IEC TR 20000-10:2015 | Information technology — Service management — Part 10: Concepts and terminology | 2015-11-13 | 구판 |
| 6 | ISO/IEC TR 20000-10:2013 | Information technology - Service management - Part 10: Concepts and terminology | 2013-10-30 | 구판 |
| 7 | ISO/IEC TR 20000-10:2013 | Information technology — Service management — Part 10: Concepts and terminology | 2013-10-30 | 구판 |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
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