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Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance ? |
|---|---|
| 적용범위 | This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 33 |
| Edition | 1.0 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | ISO/IEC TS 20000-5:2022 | Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1 | 2022-01-14 | 표준 |
| 2 | ISO/IEC TS 20000-5:2022 | Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1 | 2022-01-14 | 표준 |
| 3 | ISO/IEC TR 20000-5:2013 | Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2013-10-30 | 폐지(대체) |
| 4 | ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2013-10-30 | 구판 |
| 5 | ISO/IEC TR 20000-5:2010 | Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2010-04-26 | 구판 |
| 6 | ISO/IEC TR 20000-5:2010 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 | 2010-04-26 | 구판 |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
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