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Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance |
|---|---|
| 적용범위 | This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1. This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1. Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains. This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2. Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 28 |
| Edition | 2 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | CSA ISO/IEC 20000-3:20 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 (Adopted ISO/IEC 20000-3:2019, second edition, 2019-08) | 2020-01-01 | 표준 |
| 2 | ISO/IEC 20000-3:2019 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 | 2019-08-19 | 표준 |
| 3 | ISO/IEC 20000-3:2019 | Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 | 2019-08-19 | 표준 |
| 4 | ISO/IEC 20000-3:2012 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 | 2012-08-14 | 구판 |
| 5 | ISO/IEC 20000-3:2012 | Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 | 2012-08-14 | 구판 |
| 6 | ISO/IEC TR 20000-3:2009 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 | 2009-10-14 | 구판 |
| 7 | ISO/IEC TR 20000-3:2009 | Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 | 2009-10-14 | 폐지(대체) |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
IEC TS 63134:2020 - Active assisted living (AAL) use cases 상세보기
IEC 60034-5:2020 RLV - Rotating electrical machines - Part 5: Degrees of protection provided by the integral design of rotating electrical machines (IP code) - Classification 상세보기
KS B ISO TS 25740-1 - 에스컬레이터 및 무빙워크에 대한 안전요건 — 제1부: 세계공통 필수 안전요건(GESRs) 상세보기
KS B ISO TS 8100-21 - 승객 및 화물 운송용 엘리베이터 —제21부: 세계공통 필수안전요건(GESRs)을 충족하는 세계공통 안전 파라미터(GSPs) 상세보기
KS C IEC TS 62872 - 산업 시설과 스마트 그리드 사이의 산업 공정 측정, 제어 및 자동화 시스템 인터페이스 상세보기
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