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Information technology — Service management — Part 2: Guidance on the application of service management systems
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance |
|---|---|
| 적용범위 | ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation and resources. The SMS provides ongoing control, greater effectiveness, efficiency and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 85 |
| Edition | 2 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | ISO/IEC 20000-2:2019/AMD1:2020 | Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1 | 2020-08-06 | 표준 |
| 2 | ISO/IEC 20000-2:2019/Amd 1:2020 | Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1 | 2020-08-06 | 표준 |
| 3 | CSA ISO/IEC 20000-2:20 | Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08) | 2020-01-01 | 표준 |
| 4 | ISO/IEC 20000-2:2019 | Information technology - Service management - Part 2: Guidance on the application of service management systems | 2019-08-19 | 표준 |
| 5 | ISO/IEC 20000-2:2019 | Information technology — Service management — Part 2: Guidance on the application of service management systems | 2019-08-19 | 표준 |
| 6 | ISO/IEC 20000-2:2012 | Information technology - Service management - Part 2: Guidance on the application of service management systems | 2012-02-14 | 구판 |
| 7 | ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems | 2012-02-14 | 구판 |
| 8 | ISO/IEC 20000-2:2005 | Information technology - Service management - Part 2: Code of practice | 2005-12-14 | 구판 |
| 9 | ISO/IEC 20000-2:2005 | Information technology — Service management — Part 2: Code of practice | 2005-12-14 | 구판 |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
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