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Information technology - Service management - Part 2: Guidance on the application of service management systems
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance ? |
|---|---|
| 적용범위 | This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 63 |
| Edition | 3.0 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | ISO/IEC 20000-2:2019/AMD1:2020 | Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1 | 2020-08-06 | 표준 |
| 2 | ISO/IEC 20000-2:2019/Amd 1:2020 | Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1 | 2020-08-06 | 표준 |
| 3 | CSA ISO/IEC 20000-2:20 | Information technology - Service management - Part 2: Guidance on the application of service management systems (Adopted ISO/IEC 20000-2:2019, third edition, 2019-08) | 2020-01-01 | 표준 |
| 4 | ISO/IEC 20000-2:2019 | Information technology - Service management - Part 2: Guidance on the application of service management systems | 2019-08-19 | 표준 |
| 5 | ISO/IEC 20000-2:2019 | Information technology — Service management — Part 2: Guidance on the application of service management systems | 2019-08-19 | 표준 |
| 6 | ISO/IEC 20000-2:2012 | Information technology - Service management - Part 2: Guidance on the application of service management systems | 2012-02-14 | 구판 |
| 7 | ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems | 2012-02-14 | 구판 |
| 8 | ISO/IEC 20000-2:2005 | Information technology - Service management - Part 2: Code of practice | 2005-12-14 | 구판 |
| 9 | ISO/IEC 20000-2:2005 | Information technology — Service management — Part 2: Code of practice | 2005-12-14 | 구판 |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
IEC TS 63134:2020 - Active assisted living (AAL) use cases 상세보기
IEC 60034-5:2020 RLV - Rotating electrical machines - Part 5: Degrees of protection provided by the integral design of rotating electrical machines (IP code) - Classification 상세보기
KS B ISO TS 25740-1 - 에스컬레이터 및 무빙워크에 대한 안전요건 — 제1부: 세계공통 필수 안전요건(GESRs) 상세보기
KS B ISO TS 8100-21 - 승객 및 화물 운송용 엘리베이터 —제21부: 세계공통 필수안전요건(GESRs)을 충족하는 세계공통 안전 파라미터(GSPs) 상세보기
KS C IEC TS 62872 - 산업 시설과 스마트 그리드 사이의 산업 공정 측정, 제어 및 자동화 시스템 인터페이스 상세보기
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