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Information technology - Service management - Part 1: Service management system requirements
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance ? |
|---|---|
| 적용범위 | This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. This document can be used by: a) a customer seeking services and requiring assurance regarding the quality of those services; b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain; c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services; d) an organization to monitor, measure and review its SMS and the services; e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS; f) an organization or other party performing conformity assessments against the requirements specified in this document; g) a provider of training or advice in service management. The term "service" as used in this document refers to the service or services in the scope of the SMS. The term "organization" as used in this document refers to the organization in the scope of the SMS that manages and delivers services to customers. The organization in the scope of the SMS can be part of a larger organization, for example, a department of a large corporation. An organization or part of an organization that manages and delivers a service or services to internal or external customers can also be known as a service provider. Any use of the terms "service" or "organization" with a different intent is distinguished clearly in this document. |
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 31 |
| Edition | 3.0 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | ISO/IEC 20000-1:2018/Amd 1:2024 | Information technology — Service management — Part 1: Service management system requirements — Amendment 1: Climate action changes | 2024-02-23 | 표준 |
| 2 | ISO/IEC 20000-1:2018/AMD1:2024 | Information technology - Service management - Part 1: Service management system requirements - Amendment 1: Climate action changes | 2024-02-23 | 표준 |
| 3 | CSA ISO/IEC 20000-1:19 | Information technology — Service management — Part 1: Service management system requirements (Adopted ISO/IEC 20000-1:2018, third edition, 2018-09) | 2019-01-01 | 표준 |
| 4 | ISO/IEC 20000-1:2018 | Information technology — Service management — Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 5 | ISO/IEC 20000-1:2018(REDLINE) | Information technology — Service management — Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 6 | ISO/IEC 20000-1:2018 | Information technology - Service management - Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 7 | ISO/IEC 20000-1:2011(REDLINE) | Information technology -- Service management -- Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 8 | ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 9 | ISO/IEC 20000-1:2011 | Information technology - Service management - Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 10 | ISO/IEC 20000-1:2005 | Information technology — Service management — Part 1: Specification | 2005-12-14 | 구판 |
| 11 | ISO/IEC 20000-1:2005 | Information technology - Service management - Part 1: Specification | 2005-12-14 | 구판 |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
IEC TS 63134:2020 - Active assisted living (AAL) use cases 상세보기
IEC 60034-5:2020 RLV - Rotating electrical machines - Part 5: Degrees of protection provided by the integral design of rotating electrical machines (IP code) - Classification 상세보기
KS B ISO TS 25740-1 - 에스컬레이터 및 무빙워크에 대한 안전요건 — 제1부: 세계공통 필수 안전요건(GESRs) 상세보기
KS B ISO TS 8100-21 - 승객 및 화물 운송용 엘리베이터 —제21부: 세계공통 필수안전요건(GESRs)을 충족하는 세계공통 안전 파라미터(GSPs) 상세보기
KS C IEC TS 62872 - 산업 시설과 스마트 그리드 사이의 산업 공정 측정, 제어 및 자동화 시스템 인터페이스 상세보기
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