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Information technology - Service management - Part 1: Service management system requirements
| 분야 | ISO/IEC JTC 1/SC 40 : IT service management and IT governance ? |
|---|---|
| 적용범위 | ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements. ISO/IEC 20000-1:2011 can be used by:
|
| 국제분류(ICS)코드 |
03.080.99 : 기타 서비스
35.020 : 정보기술 일반 |
| 페이지수 | 26 |
| Edition | 2.0 |
| No. | 표준번호 | 표준명 | 발행일 | 상태 |
|---|---|---|---|---|
| 1 | ISO/IEC 20000-1:2018/Amd 1:2024 | Information technology — Service management — Part 1: Service management system requirements — Amendment 1: Climate action changes | 2024-02-23 | 표준 |
| 2 | ISO/IEC 20000-1:2018/AMD1:2024 | Information technology - Service management - Part 1: Service management system requirements - Amendment 1: Climate action changes | 2024-02-23 | 표준 |
| 3 | CSA ISO/IEC 20000-1:19 | Information technology — Service management — Part 1: Service management system requirements (Adopted ISO/IEC 20000-1:2018, third edition, 2018-09) | 2019-01-01 | 표준 |
| 4 | ISO/IEC 20000-1:2018 | Information technology — Service management — Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 5 | ISO/IEC 20000-1:2018(REDLINE) | Information technology — Service management — Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 6 | ISO/IEC 20000-1:2018 | Information technology - Service management - Part 1: Service management system requirements | 2018-09-14 | 표준 |
| 7 | ISO/IEC 20000-1:2011(REDLINE) | Information technology -- Service management -- Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 8 | ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 9 | ISO/IEC 20000-1:2011 | Information technology - Service management - Part 1: Service management system requirements | 2011-04-12 | 구판 |
| 10 | ISO/IEC 20000-1:2005 | Information technology — Service management — Part 1: Specification | 2005-12-14 | 구판 |
| 11 | ISO/IEC 20000-1:2005 | Information technology - Service management - Part 1: Specification | 2005-12-14 | 구판 |
ISO/IEC DIS 20000-10 - Information technology — Service management — Part 10: Overview and key concepts 상세보기
ISO/IEC TS 20000-16 - Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-3:2009 - Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 상세보기
ISO/IEC TR 20000-4:2010 - Information technology - Service management - Part 4: Process reference model 상세보기
ISO/IEC TR 20000-4:2010 - Information technology — Service management — Part 4: Process reference model 상세보기
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